Before you book, read this carefully!

Cancellation policy

  • Cancellation fee is 18 euros. 
  • Cancellation more than 30 days prior the tour 100% refund –cancellation fee. 
  • Cancellation more than 15 days prior the tour 50% refund –cancellation fee.
  • Less than 15 days prior the tour, no refund possible. Consider taking travel insurance in case of sudden illness or similar. 

Gear

Come prepared for winter conditions with warm winter boots that have enough space for your socks, woolen socks (possibly knitted), mittens (not finger gloves, please) and warm under layers that should be preferably wool, fleece or similar. Try to avoid cotton as it retains moist and makes you feel cold. The outer layer should be weather proof.
Do not forget to bring a hat.

Gear rental

If coming for example from warm regions and do not wish to invest money into equipment you will never use afterwards, there are places where you can rent such gear (excluding thermal underlayers), one of them being snowmobile rentals in the center of Levi or at Kittilä airport.

Allergies

Please let us know of all relevant food allergies when making the booking or latest 24 hours prior the tour. Our fish soup is either salmon or rainbow trout soup. Please note if allergic to either of these and inform us.

Language

Our tours are held in English. If you wish to be guided in Finnish or Russian, please let us know ahead of time. The most basic information (safety/driving instructions for reindeer ride and ice fishing) is available in writing in French and Spanish, however, our guides do not speak those languages at all.

Pregnancy and Health Limitations

If booking a reindeer tour inform us ahead of time of any relevant health limitations (e.g. broken arm, undergone back surgery etc.) that shall be taken into consideration when selecting suitable animals for you and your family. Although each reindeer departs individually, we put an emphasis on safety and try to find a perfect match for you and your reindeer.

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